Refund policy
Welcome to FELCO's Return Policy page. Here, you will find all the necessary information regarding our return processes and policies. Please read through carefully to ensure a smooth shopping experience.
Consumer Right of Withdrawal
As a consumer, you have the right to withdraw from the contract within 30 calendar days from the day you receive the product. To exercise this right, you must inform us of your decision to withdraw by sending a clear statement via our contact page.
Return Process
Products must be returned without undue delay and within 30 days from the day you inform us of your withdrawal.
For returns from the United Kingdom:
Burton McCall
Conqueror House
Hasting Road
Leicester
LE5 0HU
For returns from all other countries:
FELCO SA
Rue des Mélèzes 4,
2206 Les Geneveys-sur-Coffrane,
Switzerland
Items must be returned in their original, undamaged packaging and condition. You are responsible for the costs of returning the products.
Refunds
We will refund all payments received from you, including standard delivery costs, within 14 days of receiving the returned product. Refunds will be processed using the same payment method used for the initial transaction. Please click here for the Return platform
Please be aware that international customs duties and sales taxes will NOT be refunded for shipments outside Switzerland.
Conditions for Return
Products that are damaged or show signs of use beyond what is necessary to determine the nature and functioning of the goods are not eligible for return.
Please note that any FELCO tool that has been personalized through our engraving service is not eligible for return or refund. This policy applies unless there is a defect or an error attributable to FELCO in the engraving process. In such cases, please contact our customer service team, and we will address the issue promptly by providing an appropriate solution, including repair, replacement, or refund as deemed necessary.
Warranty
Defects and Faults
FELCO guarantees that products are free from defects at the time of delivery and for a period of two years thereafter. This warranty does not cover:
- Improper use, misuse, or unauthorized modifications
- Lack of proper maintenance as per the user manual
- Damage from accidents, natural disasters, or other external causes
Claim Procedure
To make a warranty claim, contact us via our contact page, providing details of the defect, your order number, and, if requested, photos of the defect. If the defect is acknowledged, we will repair or replace the product. If neither is possible within a reasonable time or without significant inconvenience, you may request a refund or price reduction.
Return Shipping for Warranty Claims
If the defect is acknowledged, we will refund the standard shipping costs for returning the product. Return the item to the address corresponding to your location:
United Kingdom:
FELCO SA
Rue des Mélèzes 4,
2206 Les Geneveys-sur-Coffrane,
Switzerland
All other countries:
FELCO SA
Rue des Mélèzes 4,
2206 Les Geneveys-sur-Coffrane,
Switzerland
Additional Legal Guarantees
Other mandatory legal warranties may apply depending on your country of residence. Contact us for more information.
For any questions or concerns about your order, returns, or warranty, please contact us via our contact page. We are committed to ensuring a satisfactory shopping experience and will respond as promptly as possible.
Thank you for choosing FELCO!